A traceable process from request to settlement.

Use the relevant HealthHepta order to submit a return or payment concern. Include the affected item, quantity, reason, and any requested evidence. Eligibility is reviewed using the order, invoice, batch, delivery, product condition, and applicable seller or legal requirements.

A submitted request remains separate from a completed refund. If a physical return is approved, the assigned delivery workflow records collection and verifies the handover. Keep the product, packaging, invoice, and batch information available until the request is resolved.

The approved refund is based on the eligible paid quantity and value recorded for the order. Free or bonus quantity does not add a paid value. Any deduction or adjustment must be reflected in the return and settlement record before completion.

After an approved return pickup is completed, the request can move to refund processing. The final settlement method, amount, transaction reference, and completion time are shown in the account or support record when available. Bank, wallet, payment-provider, and review timelines can vary.

Order cancellation availability depends on the current fulfillment state. Ambulance booking cancellation, completed-trip fare, reroute pricing, and payment concerns are reviewed against the booking timeline, accepted route, vehicle pricing, trip milestones, and recorded operational events.

If the displayed amount or status appears incorrect, contact support with the order or booking ID and a concise description. Do not share an OTP, password, full payment credential, or unnecessary medical document.