Privacy Policy

At HealthHepta, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our application and use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

• Contact Information: Name, phone number, delivery address, and email address.
• Account Information: Profile details, order history, and saved preferences.
• Payment Information: Transaction details when you make purchases (processed securely through our payment providers).

Device & Location Data

• Location Data: With your permission, we track your precise location to show nearby stores, verify service areas, and facilitate accurate deliveries.
• Device Information: Browser type, operating system, and IP address for security and diagnostic purposes.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process and fulfill your medicine supply orders.
• Coordinate local deliveries with our delivery partners.
• Send OTPs (One-Time Passwords) via WhatsApp or SMS for account verification and order confirmation.
• Notify you of order updates, delays, or status changes.
• Respond to customer service requests and resolve disputes.
• Improve our app functionality, user experience, and service areas.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Service Providers & Partners

• Store Partners: We share order details and your delivery address with local store owners fulfilling your order.
• Delivery Partners: We share your phone number and delivery address with assigned delivery agents to ensure successful order drop-off.
• Third-Party Integrations: We use services like WhatsApp for OTP verification and notifications.

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.

4. Data Security

We use administrative, technical, and physical security measures (including Google Firebase infrastructure) to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request the deletion of your personal information.
• Opt-out of certain communications (e.g., promotional messages).
• Update or correct your account information at any time through your profile settings.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: